HELP! Stuttering JMStudio

I received the Lynx today, but sadly, the JMStudio is acting strange after I connect my device. The software keeps stuttering, freezing for about three seconds, then returning to normal for just a second before the cycle starts again. I've experienced this on my desktop with a 4080 and 9700X CPU, as well as on my AMD laptop, so I know it’s not a hardware issue. I'm new to this, so any assistance would be greatly appreciated!