ScreenPad 2.0 will only function as 2nd display

Hey all, I have a Vivobook S15 S532FL/X532FLC laptop with a ScreenPad 2.0 and it has lost all functionality except for being basic display. I could really use some help to restore at least basic touchpad functions.

Scenario -

The ScreenPad was working normally until I performed a full system wipe/reset. After Windows 11 reinstall all the needed device drivers were auto-installed except for the screenpad drivers. Windows gives this device a generic display driver instead. I then manualy install the ScreenPad 2.0 drivers/apps per Asus's specific instructions in their reinstall FAQ but this has no effect and the screenpad is still only seen as a generic display by Windows.

Details -

  • Windows does not recognize the hardware as anything other than a "Generic Monitor" and will not install the ScreenPad drivers, even if I try to install the drivers manually. (See screenshot of Device Manager)

  • In the Device Manager the HID drivers and the mouse drivers for screenpad/touchpad are missing, even after using Asus driver installers and with no way to manually install because Windows doesn't "see" a device that needs these (the HID device/mouse installed in screenshot is my external bluetooth mouse).

  • After installing all of the drivers/apps im instructed to run the ScreenPad 2.0 Optimizer app but it always fails at the end with an error code. (See screenshot)

  • The Touchpad options section in Windows 11 is completely missing from System Settings and Control Panel.

  • The display resolution for the screenpad (as a generic display) defaults to 2160 x 1080 as the only option in settings.

  • The BIOS has no section or options that relate to a screenpad or touchpad (Im not sure if that is normal for my model or not but I thought it was odd).

  • The F6 key which is the Hotkey to toggle between touchpad/screenpad/disabled does not work, but all of the other system hot keys on the F row work.

Troubleshooting -

  • Followed all Asus install and troubleshooting instructions from their KB

  • Checked all driver updates from Asus and Windows update and the BIOS is already on the newest version (305)

" Opened up the laptop and double checked all connections between screenpad and mobo were secured.

  • Performed another system reset and followed the specific screenpad 2.0 install instructions including the order of items again with the same result.

  • Tried any possible way I can think of to manually install the drivers with no luck. Windows will not allow it even when using the "have disk" option. I get an incompatibility error. Windows just does not "see" a screenpad/touchpad device or even an unidentified device I can install drivers on.

Im at a loss at this point. Does anyone have any suggestions (other than paying Asus support)? I don't believe this is a hardware issue since the loss of functionality was specifically tied to the system reset event.

Is there a way to trick Windows so I can get it to see the device as something other than a generic monitor?