Hey everyone,

I need some advice regarding a billing dispute with Comcast Business that has been dragging on since September 2024. Despite canceling my service, returning my equipment, and proving I haven’t used Comcast since then, they’re still trying to charge me.

Background:

• I canceled my service on September 20, 2024, and returned all equipment to a Comcast store.
• I signed the Voluntary Disconnect Request form that Comcast emailed to me that same day.
• When I spoke with the Comcast rep on the phone that day, she confirmed that my account was canceled and that I was “good to go.”
• I switched to Verizon in October, so I haven't used Comcast at all since September.
• I have proof from Comcast’s website showing 0 data usage for October, November, December, and January.

The Problem:

• My September bill was only $140, but right after I requested cancellation, my bill suddenly jumped up and Comcast kept charging me even though I was no longer a customer.
• Here’s what they wrongfully charged me:
  • October 2024 – $174.32
  • November 2024 – $174.32
  • December 2024 – $176.44
  • January 2025 – $176.44
  • February 2025 – $176.44 (new charge they just added)
• I disputed December and January’s charges with my bank, and after an investigation, the bank sided with me and issued a chargeback for $350.76 (covering Dec & Jan).
• Unfortunately, the bank’s policy only allows chargebacks within 90 days, so I couldn't recover the October and November charges—but I still dispute those as well.

Comcast’s Response?

• Instead of acknowledging their mistake, they put the December & January charges right back onto my balance, even though the bank already ruled in my favor.
• Now they claim I owe $527.20 for December, January, and February, which is absolutely unacceptable.
• Even worse: When I brought up the email proof that Comcast sent me the cancellation form in September, multiple reps told me they “don’t see any form” in their system.
• Comcast is trying to act like they never sent me the form, even though I have the email proof.

Customer Service Nightmare:

• I’ve talked to six different reps today alone, spending hours on hold trying to find someone who will actually help.
• Not a single person has even tried to resolve my issue. They just keep transferring me and ignoring the proof that I haven’t used their service.

Comcast, If You Still Value Your Customers…

I have given clear proof that I haven’t used your service since September and should not be charged. If Comcast still values its customers, I’m asking you to fix this now—before I take further action.

Next Steps If This Isn’t Fixed:

• Formal dispute with Comcast’s legal/arbitration team
• Complaints to the FCC, BBB, and Attorney General
• Small Claims Court if they don’t remove these false charges
• Disputing February’s charge with my bank if they still take it

I want to give them one last chance to do the right thing before escalating further. Has anyone had success getting Comcast to take these disputes seriously?

Thanks for any advice, everyone!