NZXT Kraken Stuck on Device is initialising

https://preview.redd.it/h7rzdrlrteee1.png?width=1186&format=png&auto=webp&s=0a8d28e54d081aaa23ccdcfad3be777912de2123

I have just built my new gaming pc and everything is fine RGB wise but my kraken in the cam software is just stuck on initialising, how do i fix this please?