Asurion iPhone offer - then radio silence

So I was going to file a claim with Asurion, when deciding my options they offered a new iPhone 16 and unlimited plus plan for a dollar or two more than the present agreement, I agreed to process then was told to look at the account email to complete the order. That link never came, I called Asurion back and they tell me there is no record of my call. I had them add me as a manager of the account in question that went through fine. They even tried to upsell me on the backed "Verizon house protection" plan for $25 a month. They disconnect my call.

I call Verizon back to have them upgrade the phone and the monthly amount is ~$23 more a month. I tell "Sandy" the CS rep this and she says she is going to escalate with her manager and Asurion. In reality they just transferred me to Asurion. Thanks Sandy, I hope our paths cross one day. I call back and am on the phone for an hour with an off shore resource. This offshore cs rep tries to collect $114 and charge me ~$30 a month more... saying "everything looks correct on my end" a good old "Bait and switch" for monthly charges....

Seem normal? Any other BBB or filings about this with the government?